Case Study: Elekta achieves higher equipment uptime and proactive remote service with ServiceMax Connected Field Service

Elekta Advances their Connected Service and Product Offerings

Elekta, a Stockholm-based maker of medical technologies used in over 6,000 facilities worldwide, faced growing pressure to innovate while maintaining near-perfect equipment uptime—critical because more than one million patients are treated on its machines each year. The company needed to standardize and simplify service systems, tools, and processes, reduce unplanned downtime, improve response times, and protect service revenue amid increasing competition.

To meet those goals Elekta partnered with PTC and ServiceMax to deploy Connected Field Service with remote access, building on its IntelliMax remote-service program. The initiative enabled predictive and remote repairs, more than 600 preventative actions in year one (helping avoid interruptions for over 14,000 patient treatments), higher remote-resolution rates, faster responses, greater field engineer engagement, and new upsell opportunities—delivering measurable operational and competitive advantages.

Elekta

Daniel Kingham

Director of Remote Service Program