Case Study: Trican achieves instant ROI and modernized ticketing with ServiceMax (FieldFX)

Trican Upgrades Ticketing System and Instantly Realizes ROI with FieldFX

Trican Well Service Ltd., a Calgary‑based oilfield services company that handles drilling, completions and well stimulation, had relied on a proprietary ticketing system built in 2005 to process billions in revenue. As industry practices and user expectations evolved, that in‑house system became cumbersome and unable to support modern field workflows, prompting Trican to look for a scalable, cloud‑ready replacement.

In late 2018 Trican selected FieldFX with Salesforce integration for its business‑intelligence and cloud capabilities, completing an eight‑month rollout in early 2019. The new system delivered immediate ROI by freeing IT resources from custom development, enabling faster user demos and rapid feature drives (first demo in three weeks), and unlocking operational improvements—such as accelerated payroll and next‑day field bonuses—while ongoing integrations continue to yield efficiency gains.

Trican

Mike Bishop

Former VP of IT