Case Study: Nilfisk achieves unified global field service efficiency with ServiceMax

Furthering Field Service Efficiency for the Benefit of Their Customers

Nilfisk, a century-old global leader in professional industrial cleaning equipment, runs a large, distributed service organization—about 600 in-house technicians plus roughly 500 dealer technicians—handling over half a million service visits across 45 countries. Facing fragmented, Excel- and paper-based processes that made consistent service and the goal of zero unplanned downtime difficult to achieve, Nilfisk needed a single, mobile-enabled operating system to standardize field service delivery worldwide.

Nilfisk chose ServiceMax’s cloud-based mobile platform so technicians could access contracts, asset records, service history, troubleshooting guides, parts ordering and automated customer updates on iPads. The rollout has globalized operations, improved processes and technician satisfaction, and is already delivering greater field productivity and service reliability for Nilfisk’s customers.

Nilfisk

Pernille Wichmann Christensen

Vice President, EMEA Service