Case Study: SPP Pumps achieves same-day invoicing and improved cash flow with ServiceMax

Faster Invoicing and Well-Informed Technicians Improve Customer Service

SPP Pumps Limited, a Berkshire-based manufacturer and service provider with pumps installed worldwide, faced slow, paper-based field service processes that hindered growth. With more than 60 daily service calls managed by 30+ engineers, work orders were faxed and manually entered into SAP, causing errors, poor visibility for sales and up to 14 days to generate invoices.

SPP integrated ServiceMax with SAP using Jitterbit to enable mobile work-order entry, bi-directional syncing of orders and inventory, and nightly account updates—implemented in a matter of weeks. The change delivered 100% digital work-order-to-invoice processing, same-day invoicing, improved cash flow, higher field efficiency (handling 60+ calls/day), and more accurate, real-time data that increased revenue per engineer and staff engagement.

SPP Pumps

Damian Hudson

Head of IT