Case Study: Baker Hughes, a GE company achieves 90% faster invoicing and 50% reduction in admin time with ServiceMax

Enhanced Productivity Across the Oil and Gas Value Chain

Baker Hughes, a GE company (BHGE), a global full‑stream oil and gas services provider, needed to modernize its field service operations. Data was scattered across emails, paperwork, Excel and legacy systems, and branches relied on whiteboards to schedule technicians—creating poor visibility, slow forecasting, and operational inefficiencies.

BHGE deployed ServiceMax on the Salesforce platform, integrated with its Oracle/SAP ERP, to consolidate technician availability, skills and opportunity data and enable Advanced Technician Search for dispatch. The solution eliminated whiteboards and duplicate data entry, improved sales-service visibility and collaboration, cut admin time by more than 50% and reduced time‑to‑invoice by 90%, letting BHGE focus on delivering energy more efficiently.

Baker Hughes, a GE company

Durga Pavadai

Solution Architect