Case Study: Enphase Energy achieves 30% O&M cost reduction and improved customer satisfaction with ServiceMax

Proactive Service Results in Cost Reduction

Enphase Energy, a leader in solar microinverters with over 16 million units shipped and 500,000+ systems deployed globally, needed to replace an expensive, manual in-house service system that relied on spreadsheets. With roughly 400 daily workflows to streamline, the company sought an adaptable, scalable, and flexible platform to automate operations and reduce cost.

Enphase implemented ServiceMax for service parts, reverse logistics, RMAs, and warranty management, using performance data to drive proactive work orders and working closely with ServiceMax teams on rollout and training. The change drove a 30% reduction in O&M costs, enabled technicians to resolve issues before customers noticed, increased satisfaction, and unlocked new revenue opportunities such as on-site extended-warranty sales.

Enphase Energy

Vineet Kapoor

CRM Application Manager