Case Study: Chair-A-Medics, Inc. achieves 30% technician productivity gain and scalable growth with ServiceMax

Chair-A-Medics, Inc. - Customer Case Study

Chair-A-Medics, a Cary, North Carolina–based provider of cleaning, maintenance and upholstery repairs for medical recliners (50–100 employees, over 1,000 customers), was focused on rapid growth but lacked visibility into field operations. Technicians recorded parts and labor on paper and faxed reports, delaying invoicing, estimates and parts ordering—process bottlenecks that hurt customer service and scalability.

To solve this, Chair-A-Medics implemented ServiceMax Mobile for iPad, giving technicians real-time access to work orders and customer information. Adoption improved onsite service (technicians can greet customers by name and respond in real time), increased operational visibility, enabled proactive customer service, and lifted technician productivity by 30%, positioning the company for its next phase of growth.

Chair-A-Medics, Inc.

Victoria Butt

IT Manager