Case Study: Luminex achieves faster compliance and 95% error reduction with ServiceMax and ProntoForms

Medical Device Leader Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

Luminex, a biological testing technology manufacturer in the clinical diagnostics and life sciences sector, needed a better way to track and verify field service work and tools to meet strict FDA and other regulatory requirements. After several acquisitions expanded its product lines and moved the team from paper-based, inconsistent record-keeping to more complex documentation needs, the company faced inefficient, error-prone compliance reporting that hindered quality reviews and technician productivity.

Luminex integrated ProntoForms with its ServiceMax platform to build low-code, standardized checklist apps that auto-fill contextual data, guide technicians through the correct workflows, and sync offline. The change cut work-order quality review time by 50%, reduced errors by 95%, shortened new product checklist rollout from months to weeks, and improved first-time-fix rates—removing administrative burdens while keeping records audit-ready and scalable for growth.

Luminex

Jason Pena

Area Service Director