Case Study: McKinley Equipment achieves proactive, data-driven service with ServiceMax and PTC

McKinley Elevator Uses ServiceMax & PTC Software to Compete With Bigger Firms

McKinley Elevator Corporation, a regional distributor of residential and commercial elevators, faced the challenge of market commoditization and needed a way to differentiate its service offerings. To avoid competing solely on price, CFO Kevin Rusin sought to implement a proactive, IoT-driven service strategy that would maximize equipment uptime. The company partnered with vendor ServiceMax to help develop this new solution.

The solution involved integrating sensor data with ServiceMax's field service management application, which was further enhanced by PTC's ThingWorx IoT platform to create the Connected Field Service (CFS) solution. This ServiceMax-powered system provided predictive maintenance capabilities, leading to a dramatic increase in McKinley's first-time fix rate from an industry average of 60% to 88%, with expectations to reach the mid-90s. The results allowed McKinley to shift customer conversations from price to value, focusing on maximizing uptime and extending the life of assets.

McKinley Equipment

Dave Carevich

Director of Business Development