Case Study: Stream Information achieves transparent, efficient field-service reporting and reduced administration costs with ServiceMax

Salesforce CRM Provides Stream Information with a Flexible Solution in the Complex Energy Industry

Stream Information, a New Zealand provider of independent metering and energy management services, faced mounting pressure to deliver accurate, timely information to a wide set of stakeholders—retailers, customers, government agencies and field teams—without increasing administrative workload. The company needed transparent, fool‑proof data capture from field agents and faster reporting to meet compliance and operational demands.

Stream implemented a cloud solution built on Salesforce with ServiceMax for field service and scheduling, deploying partner and customer portals, workflow automation and shared licensing to control access. The rollout delivered immediate, accurate reporting and analysis, reduced administration costs, improved data quality and visibility into field-service performance, enabling faster decision‑making and tighter cost control.

Stream Information

Mitch Webster

General Manager