Case Study: Topcon Precision Agriculture boosts service revenue with ServiceMax

100% Transparency Leads to Service Profitability

Topcon Precision Agriculture, a medical device company, faced challenges with limited visibility into its service operations, manual processes for tracking warranties and contracts, and inadequate reporting tools. This led to costly inventory write-offs, warranty leakage, and high administrative overhead. To address this, they turned to ServiceMax for an enterprise field service management solution.

ServiceMax implemented its suite, including Installed Base Management and a mobile app for iPad, to automate field operations and provide real-time visibility. This resulted in a 10% increase in service revenue and a 30% improvement in operational productivity. The solution also decreased cycle times, increased first-call fix rates, and enabled profitable trend analysis for Topcon.

Topcon Precision Agriculture

Gary Yantsos

Senior Director of Information Systems