Case Study: Lowry Solutions boosts contract renewals and service efficiency with ServiceMax Asset 360

Lowry Solutions Empowers Service, Sales, and Marketing

Lowry Solutions, an industrial IoT and asset-traceability provider, faced fragmented systems and manual processes that hindered visibility into customer entitlements and slowed service operations as the business scaled. With rapid growth and diversified offerings, the company needed to consolidate IT systems, automate entitlement and contract workflows, and boost service revenue and customer satisfaction.

Lowry partnered with Bolt Data to extend Salesforce Sales Cloud, Pardot, Salesforce Field Service and ServiceMax Asset 360 into a single cloud platform that centralizes contact center, dispatch, entitlement automation, and asset lifecycle/depot processes (including advanced exchange). The integrated solution enables automated upsell campaigns, real-time repair tracking, and preventive maintenance, and is expected to improve contract attach rates by 7%, renewals by 15%, reduce MTTR and service costs, and deliver clearer KPIs and faster, more efficient customer service.

Lowry Solutions

Sean Lowry