Case Study: QubeGB achieves 10-minute-per-job savings and 20% more monthly jobs with ServiceMax

QubeGB Reinvents the Telecom Customer Experience with ServiceMax

QubeGB is a UK field engineering and services provider to tier‑one telecoms (BT, Sky, EE, Virgin Media, etc.), running 500 front‑line engineers under many prescriptive SLAs. The company was hampered by costly, unreliable custom tablet software that forced engineers into up to 15 minutes of manual data entry per job and frequent “firefighting,” limiting productivity and complicating operations.

After deploying ServiceMax on iPads, engineers gained an offline‑capable, easy app that cut about 10 minutes per job, boosting capacity from ~50,000 to ~60,000 monthly jobs without increasing direct labor (a potential £6M uplift). QubeGB also reduced workflows from nearly 400 to 90, delivered near‑real‑time reporting, introduced two‑hour booking slots, unlocked recurring maintenance revenue opportunities, and expects to recoup the investment within a year.

QubeGB

Mussy Kurt-Elli

Chief Executive Officer