Case Study: Arbon Equipment Corporation achieves data-driven service excellence with ServiceMax

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Arbon Equipment, a Rite‑Hite company and provider of material‑handling equipment and services, faced a service organization built on paper and fragmented tools that limited growth. Leadership wanted to transform service from a cost center into a proactive, customer‑focused business but lacked scheduling, mobile, integration and reporting capabilities needed to scale and innovate.

Arbon implemented ServiceMax’s asset‑centric field service platform to manage installed base, work orders, scheduling, mobile field execution, contracts and analytics. The rollout delivered immediate visibility (10 dashboards, ~100 reports), higher first‑time fix and faster response, technician utilization of 85% (active or training), reduced training burden, improved subcontractor coordination and rapid COVID‑reporting — laying the foundation for proactive SLAs, asset management and continued service innovation.

Arbon Equipment Corporation

Ed Blau

VP and General Manager