Case Study: LitePoint achieves complete field service visibility, 40% faster repairs and 30% lower service costs with ServiceMax

Building a Complete View of Their Field Service Business

LitePoint, a Sunnyvale-based maker of advanced wireless test solutions used to test over 70% of the world’s wireless devices, wanted to grow service into a major revenue stream but lacked end-to-end visibility. Although they collected plenty of service data, disparate systems and spreadsheets prevented a clear view for decision-making and made updates time-consuming.

They implemented ServiceMax—adding SLA clocks, dashboards, reporting, customer communities and installed-base management—to consolidate service operations. The result: a 40% reduction in time to repair, 30% lower service costs, improved on-site efficiency and daily reporting that drives continuous improvement, enabling LitePoint to scale service revenue.

LitePoint

Kyle Hurlbut

Director of Engineering Services