Front B2B Case Studies & Customer Successes

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Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 3,500 businesses rely on their Front inbox to be more productive as a team. Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, and ultimately happier at work. They’re building new ways for teams to communicate and collaborate easily, openly, and with the information they need. So every conversation with a customer, partner, or teammate helps them move faster, make smarter decisions, and learn from each other.

Case Studies

Showing 96 Front Customer Success Stories

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Altour (global travel management company) achieves faster responses and seamless client service with Front

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Animalz manages 600 weekly conversations with Front

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Anywhere achieves faster responses and increased repeat customers with Front

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Atlas Travel & Technology Group achieves 7x faster request processing and 94% trip conversion with Front and AMGiNE

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Bellhops Achieves 3x Faster Communications with Front

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BentoBox improves support efficiency and cross-team collaboration with Front

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Better.com achieves 1200% higher loan officer productivity with Front

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Blueground cuts response times and delivers personal guest service with Front

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Boostability achieves 2.5x faster response times with Front

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Boundless Immigration saves over 10,000 hours per quarter with Front

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Boxton achieves faster shipment responses and seamless remote work with Front

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Branch achieves 482% ROI and faster customer response times with Front

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CHAYN achieves streamlined global volunteer collaboration to support 300,000+ people with Front

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Cleaning Pros achieves 2-minute response times with Front

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CLX Logistics improves response times with Front

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Column triples employee efficiency with Front

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Convelio speeds up global art shipping with Front

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Countsy achieves streamlined client communications and clear ownership with Front

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Culture Amp boosts customer retention and satisfaction with Front

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DealDash responds twice as fast and exceeds 90% CSAT with Front

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Edge Logistics cuts response times and boosts productivity with Front

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Empower Work achieves immediate, scalable SMS crisis support for workers with Front

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Essentialist achieves 97% CSAT with Front

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Estes Forwarding Worldwide reduces email volume by 80% with Front

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Etix achieves better collaboration and efficiency with Front

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EverCheck achieves scalable, personalized customer support with Front

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Expeditus Transport quadruples capacity with Front and Everest

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Firebox achieves faster, more personal customer support and saves 80 hours/week with Front

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Firewize achieves 23% remote resolution of support requests with Front

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Fishbowl achieves $150K annual savings through inbox automations with Front

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Flex-Tec reduces response times and streamlines manufacturing communication with Front

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Founder Shield saves 300 hours a month with Front

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French Side Travel delivers personalized luxury travel experiences with Front

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Fretlink achieves record growth and streamlined customer support with Front

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Fundraise Up achieves 7-minute response times with Front

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Global achieves faster response times and higher service ratings with Front

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Good Travel Management achieves 5-star client service with Front

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HelpDocs achieves enterprise-scale, consistent customer support with Front

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Hermes Worldwide improves client communication and quality control with Front

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Homeland cuts reply times by 7 hours with Front

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Hootsuite boosts customer success productivity with Front

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HostnFly achieves scalable, time-saving rental communications with Front

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HubHaus achieves faster responses and 50% more lead conversions with Front

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HubSpot delivers better customer experience with Front

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Instructure saves 10 hours per week per person and boosts collaboration with Front

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ITF Group boosts collaboration and response times with Front

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J&O Law scales client communication 10x with Front

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Jukin Media boosts outbound calling and collaboration with Front and Aircall

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Lilt cuts response times by 5 hours with Front

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Load One achieves 1-minute automated quotes with Front

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Logistic Dynamics achieves faster responses and fewer costly errors with Front

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Logistics Group International triples revenue with Front

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Lydia cuts response times and boosts customer satisfaction with Front

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Manda boosts SLA compliance with Front

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Matera Cuts Response Times in Half with Front and Onepilot

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Milenia achieves faster, more efficient customer support with Front

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Mixam achieves 60% faster first response times with Front

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MNX achieves faster response times and data-driven growth with Front

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MongoDB reduces email volume by over 60% with Front

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Morningside Translations achieves scalable, streamlined global project management with Front

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Numbr achieves 75% faster resolutions with Front

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Oasis scales global customer communications with Front

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On The Map scales rapidly and saves 4+ hours per person per week while preserving personalized client service with Front

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One Step GPS achieves faster support and higher resolution rates with Front

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Onefinestay achieves streamlined, centralized communications and improved efficiency with Front

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Open Listings achieves the scale to serve 500,000 home buyers and deliver consistent, efficient communications with Front

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OvrSea streamlines shipping operations and responds faster with Front

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Priority1 Improves Retention and Reduces Stress with Front

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Privateaser achieves scalable event operations and faster response times with Front

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Raise has more time to focus on clients with Front

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Reed & Mackay boosts productivity and CSAT with Front

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Releaf Dispensary improves SLA compliance with Front

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Ridepanda scales support 4x with Front

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Saucey centralizes SMS texts and customer support with Front

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Scratchpad achieves 100% CSAT and 40-minute response times with Front

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Seafoam achieves faster, clearer client communication with Front

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Sendify achieves simplified global shipping logistics with Front

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Sennder streamlines logistics workflows and saves 3,500 hours a month with Front

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Seso achieves faster, more connected customer service with Front

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Setter achieves 1-hour-to-5-minute response times with Front

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Shaker Logistics reduces email chaos and speeds responses with Front

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Shopify scales merchant support and boosts team collaboration with Front

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SnapTravel handles 50,000 weekly customer conversations with Front

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Spacer (peer-to-peer storage marketplace) achieves 2x faster response times and unified multi-channel support with Front

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Spruce reduces support costs and boosts CSAT with Front

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Stewart Travel Management cuts email response times with Front

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Structured achieves faster, scalable customer support with Front

Supacolor saves $60k and speeds response times with Front

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Talon Air saves 20,000 hours a year with Front

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TBR Global Chauffeuring saves 11,000 hours a year with Front

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TEquipment achieves a 15-minute SLA with Front

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Uber Freight achieves 50% faster email responses with Front

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WizardPins achieves 50x faster response times and seamless Shopify integration with Front

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Y Combinator achieves 7x faster inquiry response times with Front

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ZENCONNECT increases productivity and saves over 1 hour per day with Front

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Zesty speeds up customer support and streamlines operations with Front

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