Front B2B Case Studies & Customer Successes

Front logo

Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 3,500 businesses rely on their Front inbox to be more productive as a team. Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, and ultimately happier at work. They’re building new ways for teams to communicate and collaborate easily, openly, and with the information they need. So every conversation with a customer, partner, or teammate helps them move faster, make smarter decisions, and learn from each other.

Case Studies

Showing 77 Front Customer Success Stories

search button

Altour (global travel management company) achieves faster responses and seamless client service with Front

Altour logo

Animalz manages 600 conversations every week with Front

Animalz logo

Anywhere achieves faster responses and increased repeat customers with Front

Anywhere logo

Bellhops moves 3X faster with Front

Bellhops logo

How Better.com loan officers are 1200% more productive than industry averages

Better.com logo

Blueground gives renters a personal customer experience with Front

Blueground logo

Boostability achieves 2.5x faster response times with Front

Boostability logo

Boxton achieves faster shipment responses and seamless remote work with Front

Boxton logo

Branch achieves 482% ROI with Front, empowers staff to uplevel their customer experience

Branch logo

CHAYN achieves streamlined global volunteer collaboration to support 300,000+ people with Front

Chayn logo

Cleaning Pros achieves 2-minute response times with Front

CleaningPros logo

CLX Logistics implements Front in weeks, immediately improves response times

CLX Logistics logo

How Convelio ships art faster & cheaper than competitors

Convelio logo

Countsy achieves streamlined client communications and clear ownership with Front

Countsy logo

Culture Amp Increases Customer Retention Using Front

Culture Amp logo

How DealDash accelerates customer service with Front

DealDash logo

Edge Logistics increases team productivity and cuts response time with Front

Edge Logistics logo

Empower Work achieves immediate, scalable SMS crisis support for workers with Front

Empower Work logo

Essentialist hits 97% CSAT with Front

Essentialist logo

Estes Forwarding Worldwide (EFW) Implements Front to Reduce Email Volume 80%

Estes Forwarding Worldwide logo

Etix frees up time for work that matters with Front

Etix logo

EverCheck achieves scalable, personalized customer support with Front

EverCheck logo

Expeditus Transport quadruples team capacity with Everest and Front

Expeditus Transport logo

Firebox achieves faster, more personal customer support and saves 80 hours/week with Front

Firebox logo

Firewize achieves 23% remote resolution of support requests with Front

Firewize logo

Fishbowl achieves $150K annual savings through inbox automations with Front

Fishbowl logo

How Founder Shield saves 300 hours a month using Front’s powerful automation

Founder Shield logo

French Side Travel creates personalized experiences with 360° view of clientele

French Side Travel logo

Fretlink achieves record growth and streamlined customer support with Front

Fretlink logo

Fundraise Up Hits 7-Minute Response Time Target Using Front

Fundraise Up logo

Good Travel Management sweeps up 5-star reviews with Front

Good Travel Management logo

HelpDocs achieves enterprise-scale, consistent customer support with Front

HelpDocs logo

Homeland responds 7 hours faster with Front

Homeland logo

Hootsuite skyrockets productivity using Front

Hootsuite logo

HostnFly achieves scalable, time-saving rental communications with Front

HostnFly logo

HubHaus achieves faster responses and 50% more lead conversions with Front

HubHaus logo

HubSpot delivers a better customer experience with Front

HubSpot logo

Instructure saves 10 hours per week per person and boosts collaboration with Front

Instructure logo

How ITF Group hit exponential growth with help from Front

ITF Group logo

How Jukin Media powers viral video content with Front and Aircall

Jukin Media logo

Lilt reduces response times by 5 hours using Front

Lilt logo

Load One’s automated quoting process sends replies in one minute

Load One logo

Logistic Dynamics achieves faster responses and fewer costly errors with Front

Logistic Dynamics logo

How LGI tripled its revenue with Front and Highway

Logistics Group International, Inc. logo

Lydia cuts response time & makes customers happier

Lydia logo

How Matera cuts property management costs by 30%

Matera logo

Milenia achieves faster, more efficient customer support with Front

Milenia logo

Mixam responds 60% faster with automated workflows and AI features in Front

Mixam logo

MNX achieves faster response times and data-driven growth with Front

MNX logo

MongoDB reduces email volume by over 60 percent

MongoDB logo

Morningside Translations achieves scalable, streamlined global project management with Front

Morningside Translations logo

Oasis scales their global customer communications with Front

Oasis logo

On The Map scales rapidly and saves 4+ hours per person per week while preserving personalized client service with Front

On the Map logo

Onefinestay achieves streamlined, centralized communications and improved efficiency with Front

Onefinestay logo

Open Listings achieves the scale to serve 500,000 home buyers and deliver consistent, efficient communications with Front

Open Listings logo

OVRSEA uses Front to keep shipping operations moving swiftly

OvrSea logo

Priority1 Improves Retention, Relieves Stress, Raises Productivity

Priority1 logo

Privateaser achieves scalable event operations and faster response times with Front

Privateaser logo

Raise has more time to focus on clients with Front

Raise logo

Saucey centralizes SMS texts and customer support with Front

Saucey logo

Smooth sailing and streamlined client communication for Seafoam Media with Front

Seafoam logo

Sendify achieves simplified global shipping logistics with Front

Sendify logo

sennder optimizes logistics workflows with Front and integrations

Sennder logo

Setter achieves 1-hour-to-5-minute response times with Front

Setter logo

Shaker Logistics cuts stress from the holiday rush (and the rest of the year) with Front

Shaker Logistics logo

Shopify scales merchant support and boosts team collaboration with Front

Shopify logo

SnapTravel handles 50,000 weekly customer conversations with Front

SnapTravel logo

Spacer (peer-to-peer storage marketplace) achieves 2x faster response times and unified multi-channel support with Front

Spacer logo

Spruce reduces support costs by 31% and improves CSAT by 23% with Front

Spruce logo

Structured’s 1-person support team reels in thousands of 5-star ratings with Front’s chatbot

How Supacolor saved $60k in production, optimizing their support process through Front

Supacolor logo

Talon Air saves 20,000 hours a year with Front

Talon Air logo

TBR Global Chauffeuring saves over 11,000 hours a year and refocuses time on customers

TBR Global Chauffeuring logo

WizardPins achieves 50x faster response times and seamless Shopify integration with Front

WizardPins logo

Y Combinator achieves 7x faster inquiry response times with Front

Y Combinator logo

ZENCONNECT increases productivity and saves over 1 hour per day with Front

ZENCONNECT logo

Zesty powers their operations and customer support with Front

Zesty logo

No matching case studies