Case Study: Milenia achieves faster, more efficient customer support with Front

The Milenia team works happier by managing all their messages in Front

Milenia, a Swiss provider of personal loans and private credit solutions for partner banks, faced fragmented customer communication: team aliases and individual email accounts plus Facebook Messenger, Twitter and Aircall made it difficult to track who had replied and what tasks remained. To solve this, they adopted Front to centralize and manage all incoming messages.

Using Front, Milenia connected team inboxes to group aliases and individual emails, integrated Aircall, Facebook and Twitter, and adopted assignment, internal comments and canned responses. Front gave the team clear ownership of messages, faster, more consistent replies, and freed up hours for customer work — leading to noticeably improved customer service, greater accountability, and scalable efficiency across the business.

Milenia

Jérémie Monney

CEO