Case Study: Cleaning Pros achieves 2-minute response times with Front

Cleaning Pros ensures response times are two minutes or less

CleaningPros, an eco‑friendly cleaning service for homeowners and businesses, struggled to manage customer and Pro‑Cleaner communication across multiple channels (Gmail/Hiver, Twilio SMS and social), which led to missed or duplicate replies and made it impossible to measure the response times needed to improve conversions. After a brief trial with Zendesk, CleaningPros selected Front’s shared inbox platform to centralize sales and support conversations.

Front consolidated email, SMS and social channels into unified inboxes, giving CleaningPros full visibility into all customer and Pro‑Cleaner interactions, reducing onboarding from weeks to 1–2 hours, and enabling metrics like response time per person and request volume. As a result, CleaningPros now manages three communication channels in Front and consistently responds to customers in two minutes or less.

CleaningPros

Levi Koenig

Chief Executive Officer and Founder