Case Study: Y Combinator achieves 7x faster inquiry response times with Front

Y Combinator responds to inquiries 7 times faster with Front

Y Combinator, the startup accelerator that has funded 800+ startups and manages more than 20 separate email aliases for programs, batches and general inquiries, struggled with a time-consuming Google Groups workflow that required constant forwarding and account switching. This led to confusion, missed messages and response times of up to a week, so Y Combinator adopted Front’s shared inbox platform to streamline team email management.

Front implemented automated routing rules, @mentions, internal comments, assignment/reassignment and canned responses so staff and partners could collaborate in one place with clear ownership and visibility. As a result, Y Combinator eliminated the forwarding chaos, achieved 7x faster response times, clears inbox tasks daily, and prevents conversations from falling through the cracks thanks to Front’s shared inbox features.

Y Combinator