Case Study: HostnFly achieves scalable, time-saving rental communications with Front

HostnFly powers end-to-end rental management service with Front

HostnFly, a short‑term rental management company with 28 teammates, struggled to manage owner and guest communications using a single client@ email address and a rigid Airbnb messaging platform that offered no visibility or prioritization. To address these issues, HostnFly adopted Front as their central communication hub.

Using Front, HostnFly consolidated team inboxes, integrated Aircall, Facebook, Slack and SMS, and implemented Front’s automation and API to tag and route messages (for example by check‑in date). The change let the team of 28 handle more than 2,000 messages a day without duplicate replies, assign messages to the right account manager, scale coverage during absences, reach Inbox Zero more consistently, and reduce stress while improving response times—measurable operational and customer‑service gains enabled by Front.

HostnFly

Guillaume Motte

Directeur Général