Case Study: Load One achieves 1-minute automated quotes with Front

Load One’s automated quoting process sends replies in one minute

Load One, a logistics company specializing in expedited freight shipping, needed a faster and more reliable way to manage a high volume of customer communications. Before using Front, their team relied on Outlook and then Emailtopia, but emails were getting lost, response times were slow, and their tools couldn’t scale with the business.

With Front, Load One centralized operations across 14 teams and used Front’s API to automate quoting, connect email requests to its proprietary transportation platform, and speed up internal coordination with comments and rules. The result was dramatic: quotes that once took 6–8 minutes can now be returned in 1–2 minutes, the team handles 400–600 automatic quotes per business day, and Load One now meets its under-10-minute SLA while winning more business.

Load One

Mike Nasceif

Operational Process and Training Manager