Case Study: TBR Global Chauffeuring saves 11,000 hours a year with Front

TBR Global Chauffeuring saves over 11,000 hours a year and refocuses time on customers

TBR Global Chauffeuring, a world leader in ground transportation, faced significant operational challenges using Outlook to manage communications. Their system led to duplicate work, slow performance due to inbox limits, and an inability to meet their 15-minute response time SLA, which hampered productivity. To overcome these issues, they turned to the vendor Front for a solution using its shared inbox platform.

By implementing Front, TBR centralized communications with real-time assignment and integrated the system with their internal booking software. The solution included automation rules for prioritization, tagging, and applying SLAs. This resulted in an estimated time savings of 11,000 hours annually, a 50% reduction in email volume for certain inboxes, and a 225% ROI that allowed them to defer five hires, all while improving response times and operational efficiency.

TBR Global Chauffeuring

Lukasz Biegus

Chief Technology Officer