Case Study: Setter achieves 1-hour-to-5-minute response times with Front

Setter cuts response time from 1 hour to 5 minutes with Front

Setter is a home-services company operating in San Francisco and Toronto that connects homeowners with local contractors for everything from landscaping to plumbing. As Setter grew, communication was fragmented across personal phones, texts, and disconnected email accounts, creating a lack of visibility that frustrated service providers, slowed responses, and compounded inefficiencies.

Setter implemented Front’s unified inbox (integrated with their app and Facebook) as a centralized command center so teammates could collaborate on threads, preserve a personal touch, and scale operations. Front enabled clearer, single-address communication with individual signatures, cutting response time from about 1 hour to under 5 minutes and delivering quotes on average two hours faster, boosting contractor and customer satisfaction as Setter expanded.

Setter

James Patrick Dempsey

Chief of Staff