Case Study: Logistics Group International triples revenue with Front

How LGI tripled its revenue with Front and Highway

Logistics Group International, Inc. (LGI), a third-party logistics company, needed a better way to manage shipper, carrier, billing, and sales communications. Using Outlook and distribution lists created confusion over ownership, duplicate replies, missed messages, and limited visibility into team workloads, slowing down customer responses and internal collaboration.

LGI implemented Front to route incoming messages into shared inboxes, automatically assign them to the right teams or account owners, and support collaboration with shared drafts, templates, and integrated customer context. Front also worked with Highway to help screen for fraud. The result was 12,000+ hours saved per year and 3x revenue growth over four years, while improving response speed, productivity, and customer service across the company.

Logistics Group International, Inc.

Brandon Bay

Executive Vice President