Case Study: Fundraise Up achieves 7-minute response times with Front

Fundraise Up Hits 7-Minute Response Time Target Using Front

Fundraise Up, which powers digital fundraising for enterprise nonprofits, needed a better way to manage customer support and internal communication. Before using Front, the team relied on a shared Gmail inbox, which made collaboration across departments difficult and made it hard to confirm that support requests were fully handled.

Fundraise Up implemented Front across teams to create shared inboxes, automate routing and tagging, and improve visibility into message ownership and response times. With Front, the company reached its goal of responding in seven minutes or less, resolved a critical customer issue within an hour, and improved collaboration and customer satisfaction while making work easier for the team.

Fundraise Up

Justin Reisch

Director of Marketing