Case Study: ZENCONNECT increases productivity and saves over 1 hour per day with Front

ZENCONNECT increases productivity to deliver the best client service

ZENCONNECT, a Paris-based IT services firm of about 30 employees supporting 450+ companies, struggled with fragmented communication and duplicate replies while managing multiple email addresses in Google Groups. To deliver consistent, fast client service they adopted Front (beginning April 2017) to centralize email and team collaboration across Sales, Finance, Technical, Project, Direction, and IT teams.

Front solved ZENCONNECT’s issues with a shared inbox, collision detection, shared drafts, internal comments and @mentions, plus integrations with tools like Salesforce and G Suite so the team can work without switching apps. The result: faster, real-time collaboration, clearer visibility into workflows (e.g., billing), the ability to answer customers in about five minutes, and a measured productivity gain of more than one hour saved per person per day.

ZENCONNECT

Yohann Lecornet

Chief Technology Officer