Case Study: Privateaser achieves scalable event operations and faster response times with Front

Privateaser scales their events business with Front

Privateaser, a marketplace for finding and booking event venues operating in France and Spain, struggled with team collaboration and lost booking context while using Gmail across shift-based teams. Looking for a more human-centered alternative to ticketing, Privateaser turned to Front and its shared inbox to improve visibility into every customer conversation.

Front implemented six shared inboxes used by 20 Privateaser employees, along with features like internal comments, assignments, snooze, and Salesforce and Trello integrations. As a result, Privateaser reports saved hours, fewer internal emails, faster reaction times, increased individual and team productivity, and seamless recording of sales activity in Salesforce — outcomes Front helped enable as the company scales (Privateaser has served more than 1.5 million event attendees).

Privateaser

Kevin Meert

Head of Sales and Corporate Relations