Case Study: Boxton achieves faster shipment responses and seamless remote work with Front

Boxton keeps world-class shipping service while working remotely

Boxton, a logistics technology company that automates shipping management for growing businesses, struggled with fragmented email workflows—long 75-message chains and a folder-per-shipment approach in Apple Mail made it hard to track what needed replies. To solve this, Boxton adopted Front to centralize and manage email as the hub of their operations.

Using Front’s shared inboxes, tags, assignments and comments, Boxton now handles more than 250 emails a day, responds faster to customers, and kept operations seamless while transitioning to remote work. Front also simplified onboarding (they added two new teammates just before going remote) and made collaboration and accountability clearer, helping Boxton scale customer service without missing a beat.

Boxton

Warren Kucker

CEO and Co-Founder