Case Study: Bellhops Achieves 3x Faster Communications with Front

Bellhops moves 3X faster with Front

Bellhops, a tech-enabled platform for moving services, faced significant challenges with their previous customer communication system, Zendesk. The ticketing system felt impersonal, caused delays, and lacked SMS support, forcing the team to switch between apps. Furthermore, information was siloed across different platforms, hindering collaboration between the many internal teams that needed access to the same customer conversations.

By implementing the Front shared inbox, Bellhops centralized all communication, including email and SMS via a Twilio integration, into a single platform. This provided full visibility across teams, made customer interactions feel more personal, and allowed them to automate workflows with 69 rules. As a result, Front enabled Bellhops to handle their external communications three times faster than before, with no information falling through the cracks.

Bellhops

Amber Stacey

Director of Customer Operations