Case Study: Zesty speeds up customer support and streamlines operations with Front

Zesty powers their operations and customer support with Front

Zesty, a popular catering company, needed a more efficient way to handle the immense back-end communication required to coordinate its complex food delivery operations. Their challenge was to manage a high volume of messages across multiple channels to ensure smooth logistics and customer support.

The solution was implemented using Front, a shared inbox platform. By centralizing communication from email, SMS, and chat into Front, Zesty's teams could collaborate in real-time to triage and resolve issues faster. This integration, along with tools like rules and reminders, helped them reduce their first response time to one minute and handle up to 2,000 messages on a busy week, ultimately fostering stronger relationships with their catering team.

Zesty

Mike Kane

Community Operations Manager