Case Study: Logistic Dynamics achieves faster responses and fewer costly errors with Front

Logistic Dynamics uses Front to scale their operations

Logistic Dynamics, Inc. (LDI) is a non-asset based third‑party logistics and freight brokerage firm serving the US, Canada, and Mexico. As LDI scaled to 500+ employees and coordinated with several hundred carrier partners across 130+ offices, their email system and Outlook shared mailboxes left messages siloed, approvals slow, supervisors blind to ownership, and errors that could cost revenue increasingly common. To solve this, LDI adopted Front as their centralized communication platform.

Front centralized LDI’s shared inboxes and added internal comments, shared drafts, clear assignments, analytics, and automation (for example, auto‑escalating an unanswered message after 10 minutes). The change eliminated internal email back‑and‑forth, reduced costly mistakes through draft review and ownership, sped up critical responses and follow‑ups, and gave supervisors real‑time visibility—measurably improving turnaround and overall team metrics at Logistic Dynamics.

Logistic Dynamics

Andrew Whipple III

Carrier and Agent Support Manager