Case Study: Etix achieves better collaboration and efficiency with Front

Etix frees up time for work that matters with Front

Etix, a technology company that provides ticketing and marketing for festivals, concerts, museums, casinos, arenas, and more, needed a better way to manage both client-facing and customer-facing communication across teams. As the 175-person organization grew, it wanted more visibility, smoother collaboration, and a single tool the whole company could use to stay efficient.

With Front, Etix brought individual and shared email accounts into one platform, connected tools like Jira and Pipedrive, and used rules to route messages and tag client emails automatically. Front helped Etix reduce inbox chaos, improve cross-team collaboration, and make onboarding easier, with employees reporting greater effectiveness, happier customers, and a smoother internal workflow.

Etix

Molly Jones

Technical Support Specialist