Case Study: HubHaus achieves faster responses and 50% more lead conversions with Front

HubHaus responds faster and converts 50% more leads with Front

HubHaus, a co‑living rental operator in cities like San Francisco and Washington, D.C., faced chaotic, disorganized customer communication that led to slow responses and lost leads. With multiple team members following up randomly by email or text and no central tracking, HubHaus needed a centralized system — so they turned to Front (a shared inbox and automation platform).

Front gave HubHaus full visibility and automated workflows: a single person could manage shifts, comment threads to hand off leads, and use the Front API to send reminders and integrate with Slack. As a result, average response time dropped to under 15 minutes, showings converted 50% more leads (about 200 of 550 daily leads), lease signings rose from 10% to 15%, and the team doubled the houses they can review weekly (from 10 to 20). Front also enabled reliable evening/weekend follow‑up and easier outsourcing.

HubHaus

Kei Kondo

Head of Growth