Case Study: ITF Group boosts collaboration and response times with Front

How ITF Group hit exponential growth with help from Front

ITF Group, a fast-growing 3PL transportation company, needed a better way to collaborate as it expanded across multiple offices, including a location in Uzbekistan. Their team had outgrown Gmail and Telegram for internal coordination and email-based workflows, making communication slow, clunky, and difficult to manage. They turned to Front to bring internal collaboration and client email handling into one shared system.

Front onboarded ITF Group, trained the team, and helped build custom workflows using features like shared inboxes, commenting, templates, rules, and tags, along with integrations for Zoom and Twilio SMS. With Front, ITF Group says response times improved 2x, and the company achieved about 130% growth in the 2020–2021 season, becoming the fastest-growing private business in St. Louis. Front also gave them analytics to track workload, performance, and conversation metrics in real time.

ITF Group

Sam Burkhan

Chief Executive Officer