Case Study: French Side Travel delivers personalized luxury travel experiences with Front

French Side Travel creates personalized experiences with 360° view of clientele

French Side Travel, a family-owned inbound travel agency, was struggling to manage complex, year-long client itineraries across multiple departments using Gmail. As they scaled to 50 employees, the lack of visibility caused missed messages and put client relationships at risk. They initially tried Zendesk but found it too impersonal for their luxury service standard. This led them to seek a solution from the vendor Front.

By implementing Front's shared inbox platform, the team gained a 360-degree view of each client. Features like assignment rules, internal comments, shared drafts, and message templates streamlined collaboration, reduced miscommunication, and saved significant time. The integration with Dialpad centralized communication channels, ensuring no details were lost. Front enabled French Side Travel to provide the highly personalized and rapid service that defines their brand, strengthening client relationships and building a base of return customers.

French Side Travel

Hunter Cowing

Brand Strategist