Case Study: Edge Logistics cuts response times and boosts productivity with Front

Edge Logistics increases team productivity and cuts response time with Front

Edge Logistics, a freight technology and logistics provider, needed a better way to manage high volumes of customer email across multiple teams. Using Front’s shared inbox and email management platform, they were struggling with duplicate replies, missed messages, unclear ownership, and slow response times while handling support, quoting, tracking, and carrier communications.

With Front, Edge Logistics centralized inboxes, automatically routed messages to the right team members, and added collaboration and accountability across more than 70 users. The result was a drop in average response time from about 4.5 minutes to under 1 minute, improved accuracy, fewer duplicate responses, higher productivity, and increased revenue per person.

Edge Logistics

Will Kerr

President