Case Study: Good Travel Management achieves 5-star client service with Front

Good Travel Management sweeps up 5-star reviews with Front

Good Travel Management, a UK-based, family-owned corporate travel company, turned to Front when its existing mix of Outlook, texting, and chat was slowing consultants down. Shared inboxes made it hard to track ownership, duplicate replies were common, client history was limited, and the team lacked the reporting needed to prove service performance to prospective customers.

With Front, Good Travel Management unified communications, improved cross-functional collaboration, and automated key workflows using rules, templates, SLA reminders, snoozing, and analytics. The result has been faster, more organized service, stronger visibility into response times and SLAs, and measurable customer satisfaction gains — including five-star CSAT reviews across the board — helping Front support the company’s goal of maintaining its signature high-touch service at scale.

Good Travel Management

Julie Ornsby

Operations Director