Case Study: CLX Logistics improves response times with Front

CLX Logistics implements Front in weeks, immediately improves response times

CLX Logistics, a chemical supply chain solutions provider, was struggling to manage a massive volume of customer email in Outlook, including one account generating 15,000 messages per month. With no clear way to assign ownership, messages were getting missed or answered multiple times, creating confusion for customers and stress for the client services team. Front provided the email and workflow management platform they needed to regain control.

CLX Logistics implemented Front and fully onboarded in less than four weeks, helped by Front’s intuitive interface, sandbox training environment, and onboarding support. The team quickly improved response times, gained visibility into open requests, and used Front analytics to track performance against contract targets. Front also reduced stress and gave the team back valuable time, enabling them to focus on higher-priority work.

CLX Logistics

Jennifer Komives

Senior TMS Super User