Case Study: MongoDB reduces email volume by over 60% with Front

MongoDB reduces email volume by over 60 percent

MongoDB, the developer data platform company, used Front to help its finance team manage a high volume of internal and vendor-facing email. With an international team and unclear message ownership, they were dealing with duplicated replies, missed messages, and limited visibility into incoming volume and response times.

Using Front’s shared inboxes, automated routing, tagging, and shared drafts, MongoDB streamlined collaboration and improved message triage. Front helped reduce MongoDB’s email volume by over 60%, cut missed messages, and gave the team clearer ownership and faster, higher-quality responses while preserving a personal touch.

MongoDB

Karin Roettgering

Director of Finance