Case Study: EverCheck achieves scalable, personalized customer support with Front

EverCheck uses Front to scale an exceptional customer experience

EverCheck, a platform-as-a-service company that manages licensing and continuing education for healthcare professionals, faced the challenge of sustaining personalized one-to-one customer care while growing exponentially. To keep a uniform, high-touch experience as volume increased, EverCheck adopted Front’s shared inbox and email management tools to scale support without losing personalization.

By implementing Front, EverCheck consolidated email, Intercom chats, and tasks from Slack, Asana, and HubSpot into a single shared inbox, enabled round-robin assignment, automated prioritization rules and canned responses, and used Front’s analytics to monitor response times and workload thresholds. Front’s integrations eliminated toggling and duplicate data entry, allowed the team to prove adherence to service commitments with measurable response-time metrics, and helped EverCheck maintain fast, consistent, personalized support despite rapid growth.

EverCheck

Angie Gil

Chief Operating Officer