Case Study: Founder Shield saves 300 hours a month with Front

How Founder Shield saves 300 hours a month using Front’s powerful automation

Founder Shield, a tech-forward commercial insurance brokerage for high-growth companies, needed a better way to keep pace with rapid growth and maintain its 24-hour response SLA. Before using Front, its client- and carrier-facing teams relied on Google Groups, which flooded inboxes with unnecessary emails and made it hard to respond quickly and empathetically at scale.

With Front’s automated workflows, shared inboxes, native Salesforce integration, and collaboration tools, Founder Shield was able to route messages automatically, improve handoffs, and give teams full account context in one place. Front helped the company save 300 hours a month, avoid hiring additional triage staff, and boost service quality, helping Founder Shield reach a 78 NPS score and a world-class CSAT between 90 and 100%.

Founder Shield

Christina Conway

Chief of Staff