Case Study: Convelio speeds up global art shipping with Front

How Convelio ships art faster & cheaper than competitors

Convelio, a company that provides global art transportation logistics, faced significant challenges in coordinating complex shipments across multiple time zones and internal teams. Using standard group email addresses, they struggled to prioritize incoming requests and manage communications with shippers, freight forwarders, and customers, which risked slowing down deliveries. To solve this, they implemented the collaborative inbox platform from Front.

By adopting Front, Convelio centralized all customer communication into shared, rule-based inboxes for different functions and locations. This solution automated prioritization and assignment, dramatically improving response times and team coordination. As a result, the company now responds to 50% of messages in under 25 minutes and saw its Net Promoter Score (NPS) increase from 60 to 80, demonstrating a major improvement in customer satisfaction and operational efficiency.

Convelio

Clément Ouizille

Co-Founder