Case Study: Boostability achieves 2.5x faster response times with Front

Boostability responds 2.5x faster to deliver an excellent client experience with Front

Boostability, a technology company that provides SEO and website development services, relied on a 100‑person client services team to deliver white‑label support for 26,000 customers across 200 partners. That scale forced agents to log into individual partner accounts, copy‑and‑paste messaging and signatures, manage many passwords, and juggle multiple platforms—manual workflows that slowed responses and risked brand inconsistencies. To solve this, Boostability adopted Front to centralize on‑brand, white‑label communications.

Using Front’s shared team inboxes, custom rules, branded signatures, canned responses, round‑robin assignments, SLA reminders and analytics, Boostability eliminated platform switching and automated routing and visibility. The change cut average response time from 10 hours to 4 hours (2.5x faster), increased productivity and job satisfaction, and gave managers the reporting they need to monitor performance—demonstrating clear, measurable impact from Front.

Boostability

Trish Stines

Vice President of Client Services