Case Study: Onefinestay achieves streamlined, centralized communications and improved efficiency with Front

Onefinestay cuts down on tools and improves efficiency with Front

onefinestay, the luxury-home hospitality company managing 10,000 homes and over 54,000 guest stays, faced fragmented, manual communications across six Google Groups inboxes, Gmail tags, JIRA, Skype and Hipchat that hurt visibility, accountability, and coordination between teams. To address this, onefinestay turned to Front’s shared inbox platform to centralize guest and internal communications.

Front consolidated communications for 100+ onefinestay employees, replacing four tools and integrating with Slack, JIRA and Zapier, while enabling 187 automation rules for routing and replies. The result was clearer visibility, faster issue resolution, smoother shift handovers and measurable efficiency gains across teams, significantly improving productivity and guest operations.

Onefinestay

David Whiteside

Business Improvement Manager