Case Study: Talon Air saves 20,000 hours a year with Front

Talon Air saves 20,000 hours a year with Front

Talon Air, a private jet charter company, needed a better way to manage high-volume client communications across rotating teams. Working from a shared Outlook inbox led to missed handoffs, duplicate replies, manual filing, and limited visibility for managers, making it harder to keep response times fast and service consistent. Front helped the team move beyond that fragmented workflow.

With Front, Talon Air centralized communication, added routing and automation, improved collaboration, and connected tools like Slack and WhatsApp to streamline operations. The result was 30 hours saved per agent per week, response times cut in half, and an estimated 20,000 hours saved annually. Front also gave managers better performance visibility and helped Talon Air maintain its premium customer experience.

Talon Air

Matt Zodda

Director of Client Assurance