Case Study: OvrSea streamlines shipping operations and responds faster with Front

OVRSEA uses Front to keep shipping operations moving swiftly

OVRSea, a fast-growing freight shipping company, needed a better way to manage the flood of emails and shipment information flowing between operations, sales, suppliers, and customers. As the business scaled from a few monthly quotes to more than 1,000, the team struggled to keep information easy to find and to coordinate quickly across departments. They turned to Front’s shared inbox and customer communication platform to replace Gmail and streamline internal collaboration.

With Front, OvrSea created shared inboxes for every team, automatically assigned messages, tracked the full customer journey, and used rules, live chat, and canned responses to speed up replies. The result was faster, more organized operations: OvrSea says it can answer quotes within two hours and customer messages in under 10 minutes, while handling 100+ quotes at a time with clear visibility into what has been answered and what still needs attention.

OvrSea

Brieuc André

COO and Co-founder