Case Study: DealDash responds twice as fast and exceeds 90% CSAT with Front

How DealDash accelerates customer service with Front

DealDash, a pay-to-bid auction site, sought to elevate its already world-class customer support by finding a solution for its data and communication challenges. Their previous platform limited data visibility, hindering improvement, and caused inefficient internal communication that prevented transparency across teams. They partnered with Front to implement its customer service platform to gain a comprehensive view of customer needs and streamline workflows.

By implementing Front's shared inbox, the DealDash team automated ticket merging and used internal collaboration features to provide faster, more consistent answers. The solution also provided valuable analytics for data-driven decisions. As a result of using Front, DealDash achieved a response time twice as fast as before and consistently exceeded its historic Customer Satisfaction Score (CSAT) average of 90%.

DealDash

Mary Ochs

Head of Customer Support