Case Study: Sennder streamlines logistics workflows and saves 3,500 hours a month with Front

sennder optimizes logistics workflows with Front and integrations

Sennder, a leading digital European freight forwarder, needed a better way to manage rapidly growing operations after acquisitions and office expansion left teams using disconnected tools like Zendesk, Gmail, Google Groups, and Slack. With communication fragmented across offices and little visibility into performance, Sennder turned to Front to create a more unified and efficient workflow.

Front was implemented as the single source of truth for 800 employees across 11 offices, integrating with Salesforce, Asana, Slack, Aircall, Looker, and Sennder’s internal Octopus system. The result was a 360-degree view of customer data, automated routing and collaboration, and measurable time savings of 3,500 hours per month, helping Sennder shift more effort toward revenue-generating work and improve service consistency.

Sennder

Daniel Mota Pereira

Principal Operations Tooling