Case Study: Lilt cuts response times by 5 hours with Front

Lilt reduces response times by 5 hours using Front

Lilt is a modern language service and technology provider that helps global enterprises deliver multilingual customer experiences. Before using Front, Lilt managed customer communication across Gmail, Slack, and Notion, which left teams without a shared inbox, limited visibility into ownership, and difficulty tracking SLA performance.

Front helped Lilt centralize communication with shared inboxes, automated assignment rules, tags, and internal comments for its Operations, Services, and Marketing teams. With Front, Lilt cut response times by 5 hours overall, reduced one operations SLA from about 8 hours to 2 hours and 45 minutes, and improved visibility and consistency across internal and external communication.

Lilt

Samantha Reiss

VP of Services