Case Study: Estes Forwarding Worldwide reduces email volume by 80% with Front

Estes Forwarding Worldwide (EFW) Implements Front to Reduce Email Volume 80%

Estes Forwarding Worldwide (EFW), a leading freight forwarder serving domestic and international clients, needed a better way to manage a flood of email across its 150+ teammates and 15 teams. Using shared inboxes in Outlook with numerous distribution lists created overwhelming inbox noise, duplicate messages, and wasted time figuring out which emails still needed action.

EFW implemented Front’s shared inboxes, along with rules, tags, and internal comments to route and collaborate on messages more efficiently. With Front, the Atlanta team alone reduced daily email volume by an average of 725 emails per person, an 80% decrease, helping teams work more smoothly, improve morale, and stay focused on customer service.

Estes Forwarding Worldwide

Marissa Taylor

Manager of Business Process Improvement